You can receive a "Your Session has Ended" error, or experience difficulty logging in to your members area due to problems with your internet browser, computer, Internet connection, and/or security software. First, try logging in again. If you continue to receive this error, try these troubleshooting steps.
 
  1. Clear your browser's cache and delete all cookies in your browser. These browser changes will make sure you are actually logged out, instead of viewing an older saved version of the page.
     
  2. Ensure cookies are enabled, and set your web browser to accept cookies from members.platinumsynergy.com and your Team website domain. Your browser's help files will contain information on checking cookie settings. You will also need to reconfigure any security, ad/spyware-blocking, or antivirus software to allow cookies from members.platinumsynergy.com and your team website domain.
     
  3. Temporarily disable your firewall or security software while logging in to your Members area. You can find information on how to do this in the help files for these programs.
     
  4. Check your computer's date, time, and timezone settings. If your computer's date is a few days ahead or behind, you may get logged out.
    Change your Internet browser security settings. Your browser's security settings for your Team Website and members.platinumsynergy.com may be too high. You should name these as trusted sites or manually lower the browser security settings for these sites specifically. Consult your browser help files for instructions.
     
  5. Enable Javascript. Verify that JavaScript is enabled in your browser. Your team website may use Javascript. Instructions on enabling Javascript in a few popular internet browsers is below, you can also consult your internet browser's help files for assistance with this.
     
  6. Enabling Javascript in Internet Explorer 7:
    1. Click on Tools, then Internet Options
    2. Click on the "Security" tab in the window that appears
    3. Click on the "Custom Level" button in the "Security level for this zone" box
    4. In the window that appears, scroll down to "Scripting"
    5. Click on the button for "Enable" under "Active Scripting"
    6. Click "OK" at the bottom of that window
    7. Click "Yes" in the popup window to confirm the change
    8. Click "OK" at the bottom of the "Security" tab window
       
  7. Enabling Javascript in FireFox 2:
    1. Click on Tools, then Options
    2. Click on the "Content" icon
    3. Check the box marked "Enable Javascript"
    4. Click "OK" at the bottom of the window
       

  8. Start Internet Explorer without add-ons. Right-click on the Internet Explorer icon on your desktop and choose "Start without Add-ons" and go to your team login page. If you are able to login this way, you may need to remove or disable one of your Internet Explorer add-ons to access the login page correctly. To do this, go to Tools -> Internet Options, then click the "Programs" tab. The button at the bottom labeled "Manage add-Ons" will bring up a window that will allow you to change which add-ons are enabled.
     

  9. Reset Internet Explorer default settings. You should only do this if your browser is not loading web sites properly. This will reset all your settings to the default for Internet Explorer, including removing add-ons, deleting temporary internet files, and resetting your changed settings. This can be done by going to Tools -> Internet Options, clicking the "Advanced" tab, and then the "Reset…" button.


    If none of these suggestions help you, you may wish to try an alternate internet browser such as FireFox or Internet Explorer or ask your Internet Service Provider or Computer technical support to help troubleshoot. Be sure to let them know that you are having trouble logging in to a website that uses cookies for authentication.
     

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